Job Type:

Full Time

Position Details:

We are seeking an experienced virtual logistics customer service to join our growing company for a full time, 8-5 eastern time Mon to Fri. You will oversee and manage our logistics support side of the supply chain. You will organize and monitor the freight moves, ensuring optimum efficiency and productivity with an eye on all stages of the order cycle. Enhance business growth, ensure sustainability, and increase customer satisfaction.


  • Enter orders, audit, update databases, keeping accurate records of relevant activities
  • Plan and manage logistics, transportation
  • Answer incoming carrier phone calls
  • Track booked loads, update status in TMS system
  • Visualize, facilitate, optimize, and coordinate the full order cycle from start to finish
  • Track quality, quantity, delivery timelines, and productivity
  • Coordinate shipments by tracking, rescheduling appointments with shippers/receivers etc.
  • Address any problems or complaints that may arise quickly and amicably
  • Increase productivity, hone accuracy, and adhere to standards
  • Analyze data and consider performance modifications and implement improvements
  • Comply with all regulations, laws, policies
  • Collaborating with shippers/receivers, carriers, and dispatchers to manage scheduled pick ups and drop-offs
  • Maintaining current knowledge of market trends in the transportation marketplace
  • General support help


  • 1+ years of work experience in a similar role
  • Significant work experience in track and trace, order entry, logistics coordinator/dispatcher or another supply chain similar role
  • Proven record of successful management in both distribution and logistics
  • Proficient with Microsoft Office Suites, Outlook is a must
  • Excellent problem-solving abilities
  • Excellent communication skills, both verbal and written
  • Outstanding people skills
  • Experience and proficiency in standard logistics software
  • Strong data entry skills and attention to details
  • Exceptional analytical thinking, problem-solving, and organizational skills
  • Able to prioritize work, delegate, and meet deadlines
  • Must have high speed internet connection
  • Must have desktop dual monitor computer and telephone headset or desktop phone


Canada & USA