CAREERS | Logistics Customer Service Representative
Job Type:
Full Time
Position Details:
We are seeking an experienced virtual logistics customer service to join our growing company for a full time, 8-5 eastern time Mon to Fri. You will oversee and manage our logistics support side of the supply chain. You will organize and monitor the freight moves, ensuring optimum efficiency and productivity with an eye on all stages of the order cycle. Enhance business growth, ensure sustainability, and increase customer satisfaction.
Responsibilities:
Enter orders, audit, update databases, keeping accurate records of relevant activities
Plan and manage logistics, transportation
Answer incoming carrier phone calls
Track booked loads, update status in TMS system
Visualize, facilitate, optimize, and coordinate the full order cycle from start to finish
Track quality, quantity, delivery timelines, and productivity
Coordinate shipments by tracking, rescheduling appointments with shippers/receivers etc.
Address any problems or complaints that may arise quickly and amicably
Increase productivity, hone accuracy, and adhere to standards
Analyze data and consider performance modifications and implement improvements
Comply with all regulations, laws, policies
Collaborating with shippers/receivers, carriers, and dispatchers to manage scheduled pick ups and drop-offs
Maintaining current knowledge of market trends in the transportation marketplace
General support help
Qualifications:
1+ years of work experience in a similar role
Significant work experience in track and trace, order entry, logistics coordinator/dispatcher or another supply chain similar role
Proven record of successful management in both distribution and logistics
Proficient with Microsoft Office Suites, Outlook is a must
Excellent problem-solving abilities
Excellent communication skills, both verbal and written
Outstanding people skills
Experience and proficiency in standard logistics software
Strong data entry skills and attention to details
Exceptional analytical thinking, problem-solving, and organizational skills
Able to prioritize work, delegate, and meet deadlines
Must have high speed internet connection
Must have desktop dual monitor computer and telephone headset or desktop phone