Full Time
We are seeking an experienced virtual logistics customer service to join our growing company for a full time, 8-5 eastern time Mon to Fri. You will oversee and manage our logistics support side of the supply chain. You will organize and monitor the freight moves, ensuring optimum efficiency and productivity with an eye on all stages of the order cycle. Enhance business growth, ensure sustainability, and increase customer satisfaction.
Plan and manage logistics, transportation
• Answer incoming carrier phone calls
• Negotiate rates with carriers, book loads with them using given tools
• Dispatching Dry, Reefer, Flat Bed loads within North America, but not limited to, from the US to Canada.
• Track booked loads, update status in TMS system
• Visualize, facilitate, optimize, and coordinate the full order cycle from start to finish
• Track quality, quantity, transport costs, delivery timelines, and productivity
• Coordinate shipments by tracking, rescheduling apts with shippers/receivers etc
• Address any problems or complaints that may arise quickly and amicably
• Staying on budget, increase productivity, hone accuracy, and adhere to standards
• Analyze data and consider performance modifications and implement improvements
• Comply with all regulations, laws, policies
• Identifying and selecting carriers for freight services
• Potentially providing customers with shipping quotes
• Collaborating with shippers/receivers, carriers, and dispatchers to manage scheduled pick ups and drop-offs.
• Maintaining current knowledge of market trends in the transportation marketplace
• General support help
• 2+ years of work experience in a similar role, knowledge of basic logistics, transportation is required
• USA and Canada geography knowledge preferred
• Significant work experience as a logistics coordinator/dispatcher or another supply chain similar role
• Proven record of successful management in both distribution and logistics
• Proficient with Microsoft Office Suites
• Excellent problem-solving abilities
• Excellent English communication skills, both verbal and written
• Outstanding people skills
• Proficient negotiating skills
• Demonstrated ability to meet sales targets.
• Experience and proficiency in standard logistics software
• Strong data entry skills and attention to details
• Exceptional analytical thinking, problem-solving, and organizational skills
• Able to prioritize work, delegate, and meet deadlines
Canada & USA
Varies